Privacy Policy

This privacy policy explains how we collect, use, and protect information in connection with our online platform providing haircutting services for cats and dogs. We are committed to protecting the privacy of our users and handling their data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant legislation.

Information We Collect

We may collect personal information you provide directly to us when you use our site. This includes:

Contact Information:
Such as your name, email address, and telephone number when you make a booking or contact us.
Pet Information:
Details about your pet(s), including their name, species, breed, age, size, temperament, medical history relevant to grooming, and any specific grooming instructions or requirements.
Booking Details:
Information related to your appointments, including dates, times, services requested, and service history.
Payment Information:
If you make payments through our service, we may collect payment card details or other financial information. This information is typically processed by secure third-party payment processors. We do not store sensitive payment card details on our systems.
Communications:
Records of your correspondence with us.

We also automatically collect certain information when you visit or use our online platform, including:

Usage Data:
Information about how you access and use our site, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.
Device Information:
Information about the device you use to access our service, including device type, unique device identifiers, and mobile network information.

How We Collect Information

We collect information:

Directly from you when you input it into our site, such as when filling out forms, creating a booking, or communicating with us.
Automatically as you navigate through our site using cookies, web beacons, and other tracking technologies.

How We Use Your Information

We use the information we collect for various purposes, including:

To provide and manage the haircutting services for your pets that you request, including scheduling, confirming, and reminding you of appointments.
To communicate with you regarding your bookings, services, and any changes to our terms or policies.
To process payments for services rendered.
To understand how users interact with our site and services to improve our online platform and service offerings.
To personalize your experience on our site.
To comply with legal obligations and protect our legal rights.
For internal administrative purposes, such as data analysis and troubleshooting.

Legal Basis for Processing

Under GDPR and similar laws, we process your personal data based on the following legal grounds:

Performance of a Contract:
To fulfill our obligations to you in providing the requested haircutting services and related online services.
Legitimate Interests:
Where processing is necessary for our legitimate business interests, provided these interests are not overridden by your data protection rights (e.g., improving our services, detecting fraud, site security).
Consent:
Where you have given clear consent for us to process your personal data for a specific purpose (e.g., sending marketing communications if applicable and you have opted in). You have the right to withdraw your consent at any time.
Legal Obligation:
Where processing is necessary to comply with a legal obligation to which we are subject.

Sharing Your Information

We may share your personal information with third parties in the following circumstances:

Service Providers:
We may share information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as website hosting, data analysis, payment processing, booking system providers, and customer service. These third parties are required to protect your information and only use it for the purposes for which it was disclosed.
Legal Requirements:
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Business Transfers:
In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
With Your Consent:
We may disclose your personal information for any other purpose with your explicit consent.

We do not sell your personal information to third parties.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period will vary depending on the type of information and the purpose of processing.

Data Security

We implement appropriate technical and organizational measures designed to protect the security of your personal information. However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of your data transmission over the Internet.

Your Data Protection Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

The right to access:
You have the right to request copies of your personal data.
The right to rectification:
You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure:
You have the right to request that we erase your personal data under certain conditions.
The right to restrict processing:
You have the right to request that we restrict the processing of your personal data under certain conditions.
The right to object to processing:
You have the right to object to our processing of your personal data under certain conditions.
The right to data portability:
You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The right to withdraw consent:
If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time.

If you wish to exercise any of these rights, please contact us using the details provided below. We may ask for specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

You also have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal data infringes applicable law.

Cookies and Tracking Technologies

Our site uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files placed on your device. They help us remember your preferences, understand how you use our site, and manage your booking session.

We may use different types of cookies:

Essential Cookies:
Necessary for the site to function properly, enabling core functionality like security and accessibility.
Functional Cookies:
Help us remember your preferences (like language settings).
Analytical Cookies:
Help us understand how visitors interact with the site by collecting and reporting information anonymously.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our site may become inaccessible or not function properly.

Third-Party Websites

Our site may contain links to third-party websites or services that are not operated by us. This privacy policy does not apply to those third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our service is not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. We encourage you to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

Contact Us

If you have any questions about this privacy policy, please contact us.